Frequently Asked Questions
1.
Subscription and Commitment
The minimum commitment is 12 months, however you can cancel anytime with one month's notice. For the duration of your subscription you can switch between subscription levels and roll over unused credits for up to 3 months.
Yes, you're able to switch between different subscription levels, ensuring that your plan is always aligned with your current business needs.
Due to the 12-month commitment, early cancellation may involve a fee. However, we aim to provide ongoing value that encourages long-term partnerships.
Yes, we offer custom packages and discounts for commitments longer than 12 months to ensure that you get even more value as our team becomes familiar with your business.
We don’t currently offer a subscription pause, but unused credits roll over for up to 3 months, allowing flexibility in managing your design needs.
2.
Credits & Usage
Credits are charged based on the scope of each task. Larger projects use more credits, while smaller tasks require fewer. Credits are versatile and can be used across our full range of design services.
Unused credits can roll over for up to 3 months, ensuring that you don’t lose value if your design needs fluctuate.
You can upgrade your subscription or purchase additional credits to cover the extra work. This ensures that you can scale your design efforts as needed.
There’s no limit to the number of projects you can submit as long as you have enough credits. The subscription is designed to be flexible based on your needs.
Unused credits from a given month will roll over for up to 3 months. This gives you flexibility to manage projects across months without losing any unused credits.
3.
Project Flexibility & Scalability
Delivery times depend on the complexity and scope of the task, but we prioritize quick turnarounds without sacrificing quality. Timelines are agreed upon after reviewing the project.
You can adjust your subscription level to better match your changing needs, whether you require more or fewer credits based on demand.
While we work as a team, we aim for consistency. If you prefer a particular designer, we’ll do our best to assign them to your projects, based on availability.
We can accommodate rush requests for an additional fee or a higher credit usage. Timelines and costs are discussed upfront to ensure that we meet your deadlines.
We primarily focus on our core design services, but if you have a specific need, let us know, and we can assess whether it fits within our scope.
4.
Workflow & Process
Yes, we provide an initial concept review before credits are deducted. Once you approve the direction, credits are deducted when we begin full execution.
Revisions are included as a part of the design process. Depending on your subscription tier, a certain number of revisions may be included to ensure the design meets your expectations.
A dedicated team of experienced designers and creative strategists will work on your projects, ensuring continuity and deep understanding of your brand over time.
We offer a collaborative refinement stage to ensure that the final output meets your needs. We work with you through feedback loops to deliver satisfactory results.
We collaborate closely with your marketing team to ensure that designs align with ongoing campaigns and brand guidelines. We can adapt to your workflows or suggest best practices.
5.
Design Services & Scope
NOVA offers 16 key design services, including branding, web and UI/UX design, social media assets, marketing collateral, and animations. We cover a wide range of design needs.
Yes, we can help design assets for specific campaigns or promotions. Let us know your goals, and we’ll create materials that support your objectives.
We can guide you through a complete rebrand, from logo design to creating a new visual identity. This can be done within your current subscription or with an upgrade if needed.
While our focus is design, we can provide creative direction and content strategy recommendations. However, we do not handle in-depth copywriting or financial advice.
You’ll receive your files in the formats you need, such as JPEG, PNG, PDF, AI, or web-ready formats like HTML/CSS, depending on the project scope.
6.
Account Management & Support
Yes, higher subscription tiers offer dedicated project management to streamline communication and ensure that projects run smoothly from start to finish.
We follow a structured design process, including thorough checks to ensure that colors, fonts, and formats adhere to your brand standards.
Yes, if you prefer working with a particular designer, we’ll try to assign them to your projects, based on availability.
While our focus is design, we can provide creative direction and content strategy recommendations. However, we do not handle in-depth copywriting or financial advice.
7.
Value & Long-term Benefits
Over time, our team gets to know your business and brand in greater depth, enabling us to deliver more tailored and strategic design solutions.
As we build a relationship with your brand, our familiarity with your preferences and needs grows, allowing for more seamless, customized, and efficient design outputs.
As we work with you over time, we continually refine our understanding of your brand, preferences, and goals, which helps us improve the creativity and relevance of our designs. Feedback loops are built into our process to ensure we meet evolving expectations.
A long-term partnership allows us to develop a deeper understanding of your brand, streamline collaboration, and provide more strategic design recommendations. It also helps you avoid the inefficiencies of constantly onboarding new teams.
As your business grows, we adapt to your changing needs by scaling up our design support and aligning our creative output with new goals, such as product launches, rebrands, or market expansions.
Yes, long-term clients often benefit from priority access to designers, quicker turnarounds, and more tailored, proactive suggestions based on our deep understanding of your business.
We stay on top of industry trends and innovations to ensure that our designs remain fresh and impactful. This ongoing trend awareness, combined with our understanding of your brand, means we can evolve your visual identity without losing consistency.
Terms and Conditions
Last updated: 15 October 2024
These Terms and Conditions (“Terms”) govern the use of services and platforms provided by NOVA, a division of Cureative (“NOVA,” “We,” “Us,” or “Our”), through www.cureative.studio/nova and other related websites, applications, or platforms operated by NOVA that link to these Terms (collectively, “Websites”). By using Our Websites and services, you agree to these Terms. If you do not agree, you may not access or use the Websites or services.
These Terms may be supplemented by additional agreements specific to Our services, such as subscription agreements or design project agreements (“Service Agreements”). In case of any conflict between these Terms and a Service Agreement, the Service Agreement shall prevail.
1.
Modification of Terms
We reserve the right to modify these Terms at any time. Any modifications will be effective immediately upon posting on the Websites. Continued use of our Websites or services after such modifications will constitute your acceptance of the revised Terms.
2.
Subscription Model & Services
2.1 Subscription Agreement
By subscribing to NOVA’s services, you commit to a minimum subscription term of 12 months. The subscription operates on a flexible credit system, allowing you to switch between subscription levels and roll over unused credits for up to 3 months.
2.2 Credits System
Credits are allocated based on your subscription plan. Each project or task deducts credits depending on its scope. Unused credits can roll over for up to 3 months. After this period, unused credits expire. You may purchase additional credits if needed or upgrade your subscription.
2.3 Deliverables & Services Provided
NOVA provides 16 core design services, including but not limited to branding, web design, UI/UX design, marketing collateral, and animations. Timelines for project delivery depend on the complexity and scope of each task. Exact timelines will be agreed upon when project briefs are submitted.
2.4 Account Suspension & Termination
NOVA reserves the right to suspend or terminate your account for non-payment, breach of these Terms, or other violations of the Service Agreement. Early cancellation by you, outside the agreed 12-month commitment, may result in an early termination fee as outlined in your Service Agreement.
3.
Ownership of Work & Intellectual Property
3.1 Client Ownership of Final Deliverables
Upon full payment and project completion, the Client will own the rights to the final deliverables, including the final designs provided by NOVA.
3.2 NOVA’s Ownership of Working Files
NOVA retains ownership of all working files, preliminary designs, and drafts used in creating the final deliverables. These materials will not be provided to the Client unless otherwise agreed in writing.
3.3 License to Use NOVA Materials
NOVA grants the Client a non-exclusive, non-transferable license to use the final deliverables for the intended purpose, as outlined in the project brief. You may not resell or redistribute these materials without written permission from NOVA.
3.4 Portfolio and Promotional Use
NOVA reserves the right to showcase final deliverables in Our portfolio, marketing materials, and case studies unless otherwise specified in writing by the Client.
4.
Payment & Pricing
4.1 Subscription Fees
Subscription fees are based on the level of credits and services selected. Payment is required according to the billing schedule outlined in the subscription plan, either monthly or annually. Failure to make timely payments may result in suspension or termination of services.
4.2 Refund Policy
All sales and subscription fees are final, and no refunds are offered unless specified in the Service Agreement. If NOVA is unable to deliver services as agreed due to extraordinary circumstances, We may offer credits or an extension of the subscription term.
4.3 Taxes
The Client is responsible for any taxes, duties, or levies related to the use of NOVA’s services. Prices listed do not include taxes unless otherwise stated.
5.
User Conduct Guidelines
By using NOVA’s Websites, you agree not to interfere with the operation of the Websites, upload harmful content, or infringe upon the intellectual property or privacy rights of others. You agree to provide accurate and up-to-date information when registering or providing feedback.
6.
Copyright & DMCA Policy
NOVA respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA). If you believe your content has been infringed upon, please notify NOVA’s DMCA agent at hello@cureative.studio.
7.
Disclaimer of Warranties
NOVA’s Websites and services are provided on an "as-is" basis. We do not guarantee that the Websites or services will be uninterrupted or error-free. NOVA disclaims all warranties, express or implied, regarding the accuracy, reliability, or results from using Our services.
8.
Limitation of Liability
To the fullest extent permissible by law, NOVA and its affiliates shall not be liable for indirect, incidental, or consequential damages arising out of or relating to the use of Our services. NOVA’s total liability for any claim shall not exceed the amount paid by you for services rendered in the six months preceding the claim.
9.
Indemnification
You agree to indemnify and hold harmless NOVA and its affiliates from any claims, losses, or damages arising out of your use of NOVA’s Websites or services, including violations of these Terms or any Service Agreement.
10.
Termination
NOVA may terminate or restrict your account at any time if you breach these Terms. Sections relating to intellectual property, limitation of liability, and payment shall survive termination.
11.
Governing Law & Dispute Resolution
These Terms are governed by the laws of the jurisdiction where NOVA operates. Any disputes will be resolved through binding arbitration in NOVA’s jurisdiction.
12.
Miscellaneous
These Terms are governed by the laws of the jurisdiction where NOVA operates. Any disputes will be resolved through binding arbitration in NOVA’s jurisdiction.
For questions, please contact us at hello@cureative.studio.